PRIVACY POLICY & DATA GOVERNANCE

Gravity Elite Fitness Studio (“we”, “our”, or “the Studio”) respects your privacy and is committed to protecting the personal data of our members, trial guests, and website visitors in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India and applicable data protection regulations.

This Privacy Policy clearly outlines the categories of personal and fitness data we collect, how it is secured, the precise purposes for which it is processed, and your rights to manage or delete your records at any time.

We collect only information essential to providing safe, effective, and tailored fitness training services:

• Identity & Contact Information: Full name, mobile telephone number, email address, physical residential address, date of birth, gender, and emergency contact details.
• Health & Physical Diagnostic Data: Voluntarily disclosed information including body weight, height, body fat percentage, resting heart rate, orthopedic history, past injuries, dietary preferences, and fitness goals shared during initial onboarding and periodic progress scans.
• Membership & Attendance Records: Active membership tiers, billing records, check-in history, trial session reservations, and personal training appointment schedules.
• Technical Website Data: Standard server logs, device type, and anonymized analytics collected via secure cookies when visiting our website to optimize loading speeds across desktop and mobile devices.

Your personal information is processed strictly for legitimate fitness, operational, and safety purposes:

• Bespoke Workout Programming: Enabling Head Coach Manjunath and certified trainers to customize periodized lifting cycles, progressive overload plans, and conditioning drills aligned with your physical capacity.
• Progress Reviews & Body Diagnostics: Tracking milestone progress, waist-to-hip measurements, and body composition changes throughout your 120-Day Challenge or Transformation Plan.
• Service Communication: Sending booking confirmations, holiday schedule updates, slot reminders, and important studio announcements via WhatsApp or SMS.
• Safety & Emergency Protocols: Enabling immediate contact with designated emergency contacts or healthcare providers in the unlikely event of an in-studio injury.

We provide a comprehensive suite of interactive fitness tools — including our BMI Calculator for Indians, Calorie Calculator, Macro Calculator, Ideal Weight Calculator, One-Rep Max (1RM) Calculator, and Body Fat Percentage Calculator:

If you voluntarily submit an appointment or consultation request on a calculator page, only the fields you confirmed in the form are sent via encrypted protocols to our coaching team for WhatsApp follow-up.

We treat client trust as the absolute cornerstone of Gravity Elite Fitness Studio:

• Zero Third-Party Monetization: We do NOT sell, rent, license, trade, or monetize member personal data or contact numbers to telemarketers, insurance companies, data brokers, or advertising networks. Ever.
• Authorized Service Providers: Necessary data is shared exclusively with trusted technological infrastructure partners (such as bank-grade payment processing gateways for fee transactions and Meta's official WhatsApp Business API for direct member messaging).
• Legal Disclosures: We disclose personal data only when strictly mandated by applicable Indian law, judicial decree, or law enforcement subpoenas.

To ensure member safety, monitor equipment integrity, and deter theft, our studio maintains 24/7 Closed-Circuit Television (CCTV) security surveillance:

• Coverage Areas: Surveillance cameras are installed exclusively in common open areas including workout floors, strength zones, cardio decks, reception, and entrance hallways.
• Strict Privacy Zones: Restrooms, private changing cubicles, and shower areas are strictly and absolutely CCTV-free zones.
• Footage Retention: Security footage is stored on secured, password-protected local drives and is automatically overwritten after a standard 30-day retention cycle unless actively required for a reported security investigation.

Physical transformations and milestone accomplishments inspire our fitness community:

• Explicit Consent Required: Photographs or videos showcasing member physique progress (such as before-and-after photos, video testimonials, or Instagram highlights) are published on our social channels ONLY with explicit, prior member approval.
• Right to Revoke: Any member may withdraw their media consent at any point. Upon receiving written notification via WhatsApp or email, we will promptly archive, unpublish, or delete the relevant media assets from our official channels.

In alignment with the Digital Personal Data Protection Act (DPDPA), you possess the following rights regarding your personal records:

• Right to Access: You may request a summary of the personal and fitness data we hold regarding your profile.
• Right to Correction: You have the right to promptly update, rectify, or complete any outdated contact numbers, addresses, or medical disclosures.
• Right to Erasure / Deletion: Upon completion or termination of your membership, you may request the deletion of your personal records from our active coaching rosters, subject to statutory tax and accounting retention requirements.
• Right to Opt-Out: You may opt out of non-essential promotional messages at any time by messaging “STOP” on WhatsApp.

If you have questions, feedback, or wish to exercise any of your data protection rights under this Privacy Policy, please contact our designated Grievance Officer:

• Grievance & Privacy Officer: Studio Management · Head Coach Manjunath
• Official Studio Email: contact@gravityelite.in
• Direct Telephone / WhatsApp: +91 78452 76725
• Physical Facility: Gravity Elite Fitness Studio, 2nd Floor, Domino's Building, Krishnagiri Bypass Road, Hosur – 635109, Tamil Nadu, India.